A: Thank you for taking the time to compare prices carefully! Platforms like Amazon are our authorized retail partners, and they have the right to set prices based on their own inventory and promotional strategies. As the brand owner, we cannot interfere with the final selling prices of third-party platforms.

The price displayed in our official store reflects the full value of the product—it not only includes the product itself but also comes with exclusive services and guarantees that are unavailable elsewhere. We firmly believe that when you take into account factors such as product quality, long-term after-sales service guarantees, and exclusive privileges, purchasing from our official store offers the best overall value and the most worry-free experience.

A: Choosing to buy directly from our official store means you will immediately become our most valued customer and enjoy the following exclusive benefits:

Official longest warranty: Enjoy a warranty period of up to 3 years (third-party platforms usually offer a 1-year warranty), which is directly managed by the brand's professional team.

Exclusive gifts and presents: Receive limited-edition accessories or custom gift boxes with your order—these are only available through official channels.

Hassle-free return and exchange: Benefit from a 30-day no-questions-asked return and exchange policy (even if the product has been opened), and we will cover the return shipping costs.

Priority access to new products: Be the first to get information about new product launches, exclusive colorways, and pre-order eligibility.

Expert support: Our product experts provide one-on-one consulting services.

A: Yes, but the process is different. For products purchased through authorized platforms, the warranty period and service process will comply with that platform's policies, and you need to first contact the platform's customer service for assistance.

When you purchase from the Rofielty official store, you will be in direct contact with our brand support team, allowing you to enjoy more efficient and professional services while avoiding the communication costs and time delays caused by third-party intermediaries. Buying directly from the official store is the most direct way to ensure a seamless and high-quality after-sales experience.

A: We provide you with a 30-day no-questions-asked return and exchange policy that goes beyond industry standards. As long as you are not satisfied with the product—even if it has been opened and used—you can apply for a return or exchange within 30 days. For returns that are not due to quality issues, we will also subsidize the return shipping costs, significantly reducing the risk associated with your purchase decision. All of this is designed to ensure that you can find the most suitable product for yourself without any burden.

A: In most cases, the shipping speed of the official store is more advantageous! We use a priority logistics channel and can usually ship orders within 1-2 working days. In contrast, third-party platforms need to consolidate orders first and then forward them to us, which creates additional processing time. Choosing the official store means your order will be prioritized for processing and shipping.